Privacy Policy

Privacy Policy

Welcome to Electrobikeshub

We respect the privacy of our visitors and are committed to ensuring your online safety by upholding your privacy at all times when you visit or communicate with our website. Our Privacy Policy and Terms and Conditions offer a comprehensive explanation of how we collect, use, and store your personal data.

Please read this Privacy Policy carefully.

About Us:

Electrobikeshub will be the controller and data processor of any personal data processed as described in this Privacy Policy. If you have any questions about your personal information, please send an email to info@electrobikeshub.com with the subject “Privacy.”

Collection of Information:

Data may be collected and processed during the operations of our website, the delivery of services, and any direct contact you may have with us via email, phone, or enrollment forms. We may collect, store, and use certain details of your personal information in accordance with this policy.

The following are ways we may collect data:

  • Data that we cannot use to identify you but is collected to help us improve our service and understand the needs of our customers, such as:

    • Location
    • Date
    • IP Address
    • Traffic Data
    • Other communication information

  • Personal information including name, email, company name, and phone number, which is essential for processing your requests.

  • Optional supplementary information to better understand you.

If you contact us, we may also keep a record of the correspondence. If you provide us with personal data about a third party, you warrant that you have obtained their express consent for the disclosure and use of their data.

Type and Use of Information:

The personal data we may collect includes: name, gender, date of birth, address, email address, phone numbers, employer, and health status. We also keep records of your queries and correspondence if you contact us. We do not store payment information such as bank account details or credit card numbers.

In some cases, sensitive data, such as physical or mental health information, may be provided to help us administer requests for reasonable adjustments or conduct investigations, complaints, or appeals.

We process this data solely for the purpose of delivering services related to your learning, assessment, and certification.

We may use personal data where necessary to pursue our legitimate interests as a provider of training, assessment, and certification services, including:

  • Processing your inquiries and providing services.
  • Identifying you and any projects we’ve worked on or completed for you.
  • Providing products/services you’ve registered for.
  • Undertaking administration related to products and services you’ve been registered for.
  • Administering accounts, processing payments, and tracking billing and payments.
  • Providing certificates or other records of learning.
  • Contacting you directly for our quality assurance processes, investigations, appeals, and complaints.
  • Assessing and providing reasonable adjustments for your learning or assessment, if requested.
  • Enabling us to review, develop, and improve our services.
  • Providing customer care, including responding to your queries.
  • Detecting fraud and ensuring the accuracy of the information you’ve provided.
  • Conducting marketing and statistical analysis.

Information Disclosure:

From time to time, we may disclose personal information to individuals within our company, including employees and agents involved in our business. Please note that our suppliers’ use of your personal data is governed by a contract. We will not share any information with third parties outside our company unless:

  • It is with your consent, or
  • We are required to do so by law.

Data Retention:

We will retain your personal data as long as you remain a customer. Certain information may be kept for up to 40 years for health and safety management purposes.

We will retain personal data related to quality assurance processes, appeals, or investigations for up to seven years to comply with legal, contractual, audit, and other regulatory requirements.

If you notify us that you are no longer a customer, we will delete unnecessary electronic data and destroy unnecessary hard-copy data.

We will retain project data required to safeguard legal liability after completing a project.

Who Has Access to Your Data?

We do not and will never sell your personal data to third parties for marketing or advertising purposes.

We may pass your data to third parties to provide services on our behalf, but we will only share necessary information to provide that service. For instance, we may need to use a provider of specialist equipment or services in connection with your order.

If we are acquired by a third party, your data will be considered an asset, and we may disclose it to the prospective buyer, subject to appropriate confidentiality agreements.

We may share your personal data if we are legally required to do so or to protect the rights, property, or safety of Electrobikeshub, our customers, or others.

Information Accessibility:

Under the General Data Protection Regulation (GDPR), you have the right to access, erase, and transfer the data we have collected about you. If you wish to exercise these rights, contact us at info@electrobikeshub.com.

If you choose to unsubscribe or opt-out of email communications, we will stop sending you emails but will continue to gather data relating to your engagement with our website. You can update your email preferences by emailing info@electrobikeshub.com.

Information Security:

All data is collected and stored via secure websites. Data is stored, processed, and protected in accordance with GDPR. Electrobikeshub is registered with the Information Commissioner’s Office (ICO), and you can find our registration details at the end of this Privacy Policy.

We will collect and use your personal information only:

  • Where we have your consent,
  • Where we need it to perform a contract with you,
  • Where processing is in our legitimate interest for direct marketing, provided this is not overridden by your rights.

If we collect and use your personal information based on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing that took place prior to the withdrawal.

Children:

We strongly believe in protecting the privacy of children. We do not knowingly collect or maintain personal information from anyone under 13 years of age. If you are under 13, please do not use our website. If we discover that we have collected personal information from someone under 13, we will delete it immediately.

Data Retention:

We retain personal information we collect from you only when necessary for legitimate business purposes. If we no longer have a legitimate need for your data, we will delete or anonymize it, or securely store and isolate it until it can be deleted.

Your Rights:

You have the right to:

  • Object to the processing of your personal data.
  • Request restriction or portability of your personal data.
  • Unsubscribe from specific email communications.
  • Update or correct your personal information.

To exercise these rights, email us at info@electrobikeshub.com.

You can also withdraw consent at any time without affecting prior processing.

If you have any concerns, you have the right to file a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/concerns.

Contacting Us:

If you have any queries or comments regarding this Privacy Policy, please contact us at info@electrobikeshub.com.

Updating this Privacy Policy:

This Privacy Policy may be updated periodically. Please review this page for any changes.